Warranty

DANAO OUTDOOR WARRANTY INFORMATION
PROPER PRODUCT CARE IS ESSENTIAL FOR PRESERVING YOUR RIGHTS UNDER THIS WARRANTY. FAILURE OR NEGLECT TO PERFORM REQUIRED PRODUCT CARE WILL VOID THIS WARRANTY.

Warranty is valid from the date of purchase to the original purchaser only. Proof of purchase (original sales receipt including purchase date) is required. Photos or inspection may be required.
 
DANAO OUTDOOR Commercial 2-year Warranty
Usage in a commercial setting: The Danao warranty covers aluminum, stainless steel, teak wood, sonokeling wood & synthetic woven outdoor patio furniture frames for two years. Commercial use is defined as use in any public area including both the common area and individual units of properties such as hotels and apartment complexes. If your Danao frame fails structurally during normal usage within two years, Danao will repair or replace the frame (with same or similar product if discontinued) at no charge. If the finish peels, cracks or blisters within two years, Danao will repair, refinish or replace the frame (with same or similar product if discontinued) at no charge.
Danao natural & artificial stone tops are warranted for a period of two years from the date of delivery to the end user against structural failure due to defects in the materials or workmanship.
Natural stone tops (Granite, Marble, Travertine, etc.) are made with durable, high quality natural stone.  They are hand crafted, making each piece unique.  There is naturally some variation in the color, texture, veins and gloss levels.  This variation is normal and not warrantable.  Danao tabletops are designed for normal, outdoor use in a commercial setting. However, all natural stone tops require periodic maintenance to preserve their natural beauty.  This maintenance will help protect the surface from deterioration, staining, and in some cases cracking which can occur if left unsealed.  THIS WARRANTY SPECIFICALLY DOES NOT COVER STAINS, FADING OR DISCOLORATION IN ORIGINAL COLOR, TEXTURE, OR GLOSS, OR DAMAGE DUE TO NEGLIGENCE, IMPROPER MAINTENANCE (SEE CARE AND MAINTENANCE GUIDE), ACTS OF GOD, OR ALTERATIONS OR MODIFICATIONS OF ANY KIND, MADE BY ANY PERSON OR PERSONS, AFTER THE PRODUCT HAS LEFT DANAO OUTDOOR. THIS WARRANTY SPECIFICALLY DOES NOT COVER SCRATCHING, CHIPPING AND PITTING THAT NORMALLY OCCURS IN NATURAL & ARTIFICIAL STONE SURFACES.  MOISTURE CAN BE ABSORBED INTO SOME NATURAL & ARTIFICIAL STONE WHICH IS POROUS OR VEINED, WHICH CAN THEN FREEZE AND CAN CAUSE THE STONE TO CRACK. THIS IS NOT COVERED BY THE WARRANTY. 

Danao will pay freight costs for the first year in the Continental U.S. Parts and labor is included. 

DANAO OUTDOOR Commercial 1-year Warranty
The warranty covers fabrics on cushions, cushion foam, patio and market umbrellas and slings for one year against tearing, discoloration or fading. The warranty covers woven products for one year against discoloration or fading. Danao warrants the following for one year from the date of purchase: natural stone components (such as umbrella hole cap for table tops), finish on coiled steel spring rocker mechanisms, cushion fills, acrylic table tops against bowing and warping, teak components, glides, hardware, wheels, connectors, table rims, metal patio umbrellas and patio umbrella bases.
Danao will pay freight costs for the first year in the Continental U.S. Labor not included.

Seaside, Cruise Ship and Indoor Pool Use
Due to the concentrations of salt air & salt water spray associated with seaside and cruise ship use and concentrations of humidity & chemicals with indoor pool use, Danao recommends weekly or biweekly periodic cleaning of surface buildup to reduce the likelihood of blistering of paint and oxidation of frames. Danao also recommends quarterly waxing of your Danao frames to assist in your product's maximum longevity.  Failure or neglect to perform required care may likely result in surface buildup of a white chalky substance which may cause the paint to blister and frame to oxidize. Such failure or neglect will void the Warranty.

Natural Wood Block Chairs & Table
All natural wood block chairs & tables are hand carved out of single block of wood. They will crack due to weather changes but will not fall apart. These cracks are natural due to the wood is trying to adjust to its new environment.

 

 

What is NOT covered

  • Failure caused by unreasonable, unanticipated or abusive use
  • Failure caused by a lack of reasonable and necessary care and maintenance
  • Normal fading of fabrics, upholstery or woven materials
  • Flattening or compression of cushions and pads
  • Glass Table Tops
  • Acrylic Table Tops with umbrella holes (Commercial)
  • Steel Swivel Mechanisms (Commercial)
  • Bursting or cracking of tubing due to exposure to water and freezing temperatures
  • Changes in wood color due to the natural aging of the wood
  • Return freight after first year
  • Finish failure from seaside, cruise ship and indoor pool use caused by neglecting to provide reasonable and necessary care
  • Damage caused by acts of nature
  • Wind damage
  • Crank umbrellas in commercial applications
  • Natural stone table tops have several coverage exclusions.  See what is not covered in the warranty above.

THE REMEDIES PROVIDED HEREIN ARE EXCLUSIVE TO THE EXTENT ALLOWED BY LAW AND ARE IN LIEU OF ALL OTHER REMEDIES, WARRANTIES, OR REPRESENTATIONS, EXPRESS OR IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER OBLIGATIONS, AND LIABILITIES, WHETHER IN CONTRACT OR IN TORT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED HEREIN. IN NO EVENT SHALL DANAO OUTOOR BE LIABLE FOR SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES, INCLUDING INJURY OR DAMAGES RESULTING FROM IMPROPER USE OR MAINTENANCE OF THE PRODUCT. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Some states do not allow the exclusions and limitations of incidental or consequential damages or limitations on implied warranties, so the described limitations may not apply to you.
PROPER PRODUCT CARE IS ESSENTIAL FOR PRESERVING YOUR RIGHTS UNDER THIS WARRANTY.  FAILURE OR NEGLECT TO PERFORM REQUIRED PRODUCT CARE WILL VOID THIS WARRANTY. PLEASE REFER TO THE MAINTENANCE SECTION OF DANAO OUTDOOR WEBSITE FOR REQUIRED PRODUCT CARE.